Proven Legacy
Decades of experience in aviation, trade, and cargo services.
The Challenge
OPEN SKY CARGO faced a major financial loss when a shipment of 6,395 kg of fresh chilled meat, comprising 198 pieces, was declared unfit for human consumption following its arrival at Dubai World Central.
The inspection report recorded temperatures exceeding +22°C, along with abnormal odor and discoloration. The incident resulted in a claim against flydubai Cargo, while the customer withheld payment from OPEN SKY CARGO pending resolution.
The SHAHZ CONNECT Solution
OPEN SKY CARGO entrusted SHAHZ CONNECT with outsourced claim management and recovery support.
SHAHZ CONNECT took ownership of the follow-up process, supported the preparation and presentation of the case, coordinated the required correspondence and persistently pursued the matter with the airline’s claims department.
The case required detailed documentation, professional communication and sustained follow-up to move the claim towards resolution.
The Result: USD 38,370 Recovered
SHAHZ CONNECT successfully helped OPEN SKY CARGO secure USD 38,370 in claim compensation, and the payment was received.
This successful recovery helped OPEN SKY CARGO resolve a significant financial claim and demonstrated the value of specialized outsourced claim-management services for freight forwarders.
Why This Success Matters
Claims involving bulk-loaded perishable cargo can be challenging, depending on airline liability conditions, evidence and the circumstances of the loss.
This case demonstrates SHAHZ CONNECT’s commitment to pursuing difficult claims and delivering measurable financial results for its clients.